terms and conditions
Return & REFUND Policy
Return and Refund Policy
Digital training plans
Our training plans are digital products delivered by download. If you change your mind, contact us at support@joggingwithjordan.com within 14 days of purchase.
If you expressly agree to immediate supply and acknowledge that your 14-day cancellation right will end when supply begins, you cannot cancel for a change of mind once supply has started. This does not affect your legal rights if a product is faulty, inaccessible, or not as described. If you do not give that consent and acknowledgment, your statutory cancellation rights still apply.
Coaching
You may cancel a coaching purchase within 14 days of placing your order. If you ask us to begin coaching during that period and then cancel, you may have to pay a proportionate amount for the service already provided.
Monthly coaching subscriptions can be cancelled by contacting support@joggingwithjordan.com Cancellation will stop the next renewal; your coaching access will continue until the end of the current paid billing period. We do not refund part of a billing period already in progress, except where required by law or where we have agreed otherwise.
How to contact us
To request a cancellation or refund, email support@joggingwithjordan.com with your name, order number, and the product concerned. We’ll review the request and respond as soon as possible. Any refund due will be returned using the original payment method unless we agree otherwise.
Terms of service
Terms of Service
These terms apply when you purchase a product or coaching service from Jogging with Jordan through joggingwithjordan.com. Prices, product details, and any applicable taxes will be shown before you place your order.
Digital training plans
Training plans are supplied as digital downloads for your personal use. You may not copy, share, resell, or distribute the files without our written permission.
Training plans provide general fitness guidance, not medical advice. They do not guarantee a particular result or finish time. Consider your health and current fitness before starting, follow the plan’s safety guidance, and seek advice from a qualified healthcare professional if you have concerns about exercising.
Coaching subscriptions
Check-in Coaching is £45 per month and includes plan adjustments every two weeks, a fortnightly check-in with Jordan, and training review and feedback.
1:1 Coaching is £100 per month and includes bespoke training plans, ongoing support and feedback, strength and conditioning guidance, fueling and nutrition advice, goal setting and race-day planning, pacing strategy, accountability, and training analysis.
Coaching subscriptions renew monthly until cancelled. You can cancel by emailing support@joggingwithjordan.com; cancellation stops the next renewal, and service continues until the end of the current paid billing period.
Orders and support
Please check your order details before purchase. If you have trouble accessing a download or believe a product does not match its description, contact support@joggingwithjordan.com.
Nothing in these terms limits any consumer rights that cannot legally be excluded.
PRIVACY POLICY
Privacy Policy
Jogging with Jordan is responsible for the personal information collected through joggingwithjordan.com. You can contact us at support@joggingwithjordan.com.
Information we collect
Depending on what you buy or ask us for, we may collect your name, email address, order and payment details, and messages you send us. For coaching, we may also receive information about your running goals, training history, and progress. Please only share health or injury information if it is relevant to your coaching.
Payment details are handled by the payment provider selected at checkout. We receive the information needed to confirm and manage your order, but do not store your full card details.
How we use your information
We use your information to process payments, provide downloads and coaching, respond to questions, manage cancellations and refunds, keep required business records, and maintain the security of our website and services. We send marketing messages only where permitted; you can unsubscribe at any time.
If you choose to share health or injury information for coaching, we will use it only to provide that coaching and with your explicit consent.
Who we share it with
We share relevant information with service providers that help us run the shop and provide our services, such as Squarespace, payment provider(s), email and coaching providers. We may also share information where required by law. We do not sell your personal information.
Some providers may process information outside the UK. Where this happens, we use the safeguards required by data protection law.
How long we keep information
We keep order and financial records for the period required by law. We keep customer messages and coaching information only for as long as needed to provide the service, handle follow-up questions, and meet our legal obligations. We then securely delete or anonymise it.
Your choices and rights
Depending on the circumstances, you can ask to access or correct your personal information, request its deletion or restriction, object to certain uses, or request a copy of information you provided. If we rely on your consent, you can withdraw it at any time. To make a request, contact support@joggingwithjordan.com.
Our website may use cookies and similar technologies. See joggingwithjordan.com/terms-and-conditions for details and choices.
You can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint. We may update this policy from time to time; the latest version will appear on this website.
COOKIES POLICY
Cookies Policy
What are cookies?
Cookies are small files saved on your device when you visit a website. They help the site work, remember your choices, and—if enabled—show how visitors use the site.
Cookies used on this website
This website is built using Squarespace. Squarespace may use cookies that are needed for the site’s basic features, such as keeping the site secure and allowing the shopping basket and checkout to work. These cookies are used to provide features you request.
If Squarespace analytics is enabled, analytics cookies may be used to understand how visitors use the site, such as which pages they visit and how they arrived. These cookies are not needed for the site to work, so they should only be used if you choose to allow them.
Other services
We may use cookies from other companies if we add services such as video, social media, analytics, advertising, or payment features to the site. These companies may use cookies under their own privacy policies.
Your choices
When you first visit the website, you can use the cookie banner to accept or reject optional cookies, or manage your preferences. You can change or withdraw your choice at any time using cookie preferences.
You can also change cookie settings in your browser. Blocking some cookies may affect parts of the website, including the shopping basket or checkout.
Contact
If you have questions about this policy, contact us at support@joggingwithjordan.com.
We may update this policy when our website or the cookies it uses change.